Y714
Located in Irving, TX
Pay: $20 - $21
Job Full Description
A private company with deep experience and history in the resident screening business. We are looking for a Call Center Representative who will work in a call center environment supporting our Client’s needs. This is an opportunity for someone dedicated to service, who will elevate our Clients experience with every interaction. We are looking for enthusiastic, personable individuals, who will build rapport with our Clients and fit into our team and client-focused culture. We provide training and support for this role.
? Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues
? Investigate, analyze, coordinate and track moderate to complex customer issues
? Conducts research as needed
? Escalates issues for action as appropriate to more senior or specialized staff for immediate action
? Create and maintain logs, reports, records and files
? Makes proactive calls to determine issues requiring close attention, identifies problems and works through to
resolution
? May interface with offshore call center to answer questions on process or specialized situations
? May perform order fulfillment/data entry. Receives orders, reconciles information, tracks on spreadsheets, and
follows up with customers. May prepare customer billings, answer questions about billing, and coordinate
resolution of billing issues with collections and/or other departments
? Performs other duties as assigned, such as special projects
Job Qualifications:
? Bilingual (Spanish) a MUST
? Typically requires 2+ years related experience (college education may count for related experience)
? General knowledge of the organization, products and customer service activities
? Proficient MS Office skills
? Proficient typing skills
? Strong verbal and written communication skills
? Strong customer service skills
? Basic math skills
? Ability to work under pressure and remain flexible to changing schedules and work demands
? Ability to understand, respond and resolve a wide range of customer issues
? High School Diploma or GED equivalent required
Resumes need to be sent to Mari Alba at mari.alba@expresspros.com
Irving (Dallas Metro), TX
3410
4070 North Belt Line Road
Suite 126
Irving, TX 75038
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