X882
Located in Dallas, TX
Pay: $20.00
Job Full Description
Customer Service Rep
Dallas, TX 75237
Salaried position
Our Customer Service Representative will primarily deliver great customer service.
Responsibilities:
Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides
SKILLS / QUALIFICATIONS
• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs
Bilingual - highly preferred.
Send resumes to Mari Alba (mari.alba@expresspros.com)
Irving (Dallas Metro), TX
3410
4070 North Belt Line Road
Suite 126
Irving, TX 75038
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