CF003
Located in Longview, TX
Pay: DOE
Job Full Description
Express Employment Professionals of Longview is currently seeking a Call Center Lead Administrator for a Window and Door Company in Longview.
JOB DUTIES/EXPERIENCE NEEDED
· Helping Customers: Be the friendly face and go-to expert, assisting customers with their questions and setting and confirming appointments in the CRM (Customer Relationship Manager).
· Problem-Solving: Tackle customer issues and complaints, finding creative solutions that leave them smiling.
· Tech Savviness: Stay up to date on the latest and greatest home improvement technology and services offered.
· Teamwork and Coordination: Collaborate with our sales and installation teams to ensure a seamless flow of communication and meet customer needs.
· Record Keeping: Keep track of customer interactions, transactions, inquiries, and complaints using our CRM software.
· Customer Feedback: Gather valuable feedback and suggestions from customers, passing them along to the right teams to help us continuously improve our products and services.
· Customer Communication: Set and confirm appointments within 24 hours of appointment. Track and follow up on all previously run sales appointments.
· Home Shows and Festivals: Must be available to assist with occasional home shows and festivals. Some weekend work is required.
DETAILS
· Pay depends on experience.
· Monday – Friday 8:00am -5pm & occasional weekends.
Apply now at www.expresspros.com or email resume to Catie.Freeman@expresspros.com
903-663-3559
Longview, TX
1255
101 West Hawkins Parkway
Suite 4
Longview, TX 75605
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