Located in Longview, TX
Pay: $21/hr to $25/hr
Job Full Description
Inside Sales Representative / Customer Service
Location: Longview, TX
Company: Express Employment Professionals of Longview
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $21–$25/hour (DOE)
Position Type: Full-Time
Job Overview
Express Employment Professionals of Longview is now seeking a Full-Time Inside Sales Representative / Customer Service professional for a reputable local window and door company. This role serves as a key point of contact for customers, handling both walk-in and phone inquiries while supporting sales, order processing, and installation coordination.
This position blends front-line customer service with inside sales responsibilities to ensure a smooth and positive customer experience from initial inquiry through installation.
Key Responsibilities
Customer Service:
- Answer incoming calls, emails, and greet walk-in customers professionally
- Assist with product information, order status, and service inquiries
- Coordinate communication between customers, installers, and project managers
- Maintain customer files, job folders, and project documentation
- Follow up on quotes, payments, and installation schedules
- Process permits and submit to city departments
- Maintain Lead RRP documentation and homeowner notifications
- Assist in organizing sales and installation tracking systems
Inside Sales:
- Work with walk-in customers, remodelers, and sales clients to identify needs
- Provide accurate quotes, product details, and order information
- Enter and manage orders, quotes, and returns
- Follow up on leads and pending quotes to close sales
- Confirm appointments and ensure post-sale satisfaction
- Track shipment and installation timelines
- Coordinate with installation and accounting teams for job completion and invoicing
- Recommend additional products or services when appropriate
- Support sales staff and management as needed
Core Competencies
- Customer Service Excellence
- Strong Communication & Teamwork
- Organization & Attention to Detail
- Problem Solving & Follow-Through
- Adaptability & Initiative
Qualifications
- High School Diploma or GED required (Associate degree preferred)
- Minimum 2 years of experience in customer service, inside sales, or administrative support
(construction or manufacturing industry experience preferred)
- Strong communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with MarketSharp or WTS is a plus
- Strong multitasking and organizational skills
- Ability to thrive in a fast-paced, team-oriented environment
- Bilingual (English/Spanish) preferred
Apply today with Express Employment Professionals of Longview to get started!
www.expresspros.com
Longview, TX
1255
101 West Hawkins Parkway
Suite 4
Longview, TX 75605
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