Located in Round Rock, TX
Pay: $16.00-$18.00
Job Full Description
A premier employer in the medical community is hiring multiple Medical Call Center Specialists. This position involves providing friendly, professional assistance by answering incoming calls and electronic requests from patients and family members. We’re looking for empathetic but professional individuals who have outstanding communication skills both over the phone and through digital communication.
Are you ready to for an entry level opportunity in the fast-growing health care industry? This position is a fantastic stepping-stone to developing a new career!
This position does not work in a hospital or medical facility - you'll be working in a call center environment and working remotely once fully trained!
Employees are proud to work for this company and feel good about the contributions they make to the community. Fantastic benefits including an employee wellness program, career leadership training, rewards for meeting patient satisfaction quotas, and adoption assistance are available to employees upon permanent hire.
If you're ready to take advantage of an opportunity to work with a well-established award-winning organization that cherishes its employees, apply today!
Hours of Operation: Monday – Friday 7:00am – 7:00pm (Must be flexible to work an 8 hour schedule within the hours of operation.)
Pay rate is $16.00-$18.00/hour, depending on experience
What we're looking for:
· Reliable access to high-speed internet
· Minimum of 2 years of customer service experience required
· Proven ability to manage and resolve escalated customer concerns
· Strong interpersonal and verbal communication skills
· Solid understanding of customer service best practices and standards
· Familiarity with call center systems, telephony, and related technologies
· Clear, professional speaking voice with excellent diction
· Ability to thrive in a dynamic, fast-paced work environment
· High school diploma or equivalent (GED) required
Job highlights:
· Facilitate new patient registration and ensure accurate entry of patient information
· Coordinate and schedule healthcare appointments in alignment with patient needs and provider availability
· Respond to patient inquiries and provide clear, compassionate communication regarding services and procedures
· Resolve patient concerns and escalate complex issues to appropriate personnel as necessary
· Identify and troubleshoot service-related issues, acting as a proactive partner in supporting patient care and satisfaction
Multiple ways to Apply!
At Express, we value your time. We want to simplify the process and speed up the results. To apply, feel free to:
Call our office and ask to speak with a Recruiter at (512) 255-2525 about this position
Apply to this position by submitting your resume or emailing it to Jobs.RoundRockTX@ExpressPros.com
Or apply on our website at expresspros.com and select the Round Rock office.
At Express, we ignite opportunity by giving you choices. We have a variety of career opportunities from over 100 employers in the Williamson County area and we will help you to find the perfect one as quickly as possible. We welcome anyone who seeks to build or continue their career. If you take the time to go the extra mile, try your best in all situations, and believe honesty is the best policy – Call Express today to see how we can help you achieve your career goals!
Express Employment Professionals of Round Rock has helped job seekers in Round Rock and Williamson County since 2003. Call or come see us today to see how we can help you!
Round Rock, TX
1731
2000 N. Mays Avenue
Suite 202
Round Rock, TX 78664
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