About the Role
We are seeking an experienced Commercial Lines Insurance Account Manager to join an insurance team in Roanoke, VA. This role is ideal for a detail-oriented professional with a strong background in servicing commercial insurance accounts, including home, business, life, and auto policies. You will act as the primary point of contact for clients, ensuring their coverage needs are met while delivering outstanding customer service.
Key Responsibilities
- Manage and service a portfolio of commercial insurance accounts (home, business, life, and auto).
- Handle renewals, endorsements, audits, billing inquiries, and certificates of insurance.
- Build strong client relationships by providing proactive, responsive, and knowledgeable service.
- Review policies and coverage for accuracy and recommend adjustments when needed.
- Negotiate with carriers to secure competitive pricing and appropriate coverage.
- Support clients with claims handling and resolution.
- Maintain accurate documentation and records in the agency management system.
- Partner with producers to retain and grow accounts.
Required Qualifications
- Minimum 3 years of direct experience managing commercial insurance accounts (home, business, life, and auto required).
- Active Property & Casualty insurance license.
- Strong knowledge of commercial insurance coverages and underwriting guidelines.
- Excellent communication, organization, and problem-solving skills.
- Ability to handle multiple priorities with accuracy and professionalism.
Preferred Qualifications
- Professional designations (CIC, CISR, CPCU) a plus.
- Experience with agency management systems.
- Proven ability to work independently and in a team environment.
What We Offer
- Competitive salary and performance-based incentives.
- Health, dental, and vision benefits.
- Retirement plan with employer contribution.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
Important: Only candidates with direct commercial insurance account management experience (home, business, life, and auto) will be considered.
Apply Today!
You can call our Christiansburg Office 540-639-1692 for an immediate interview.