Located in Roanoke, VA
Pay: $18.00 - $25.00 /hr.
Job Full Description
We are currently seeking a Service Coordinator to help grow the companies Commercial Service Department. This role is critical in managing service jobs from start to finish, ensuring smooth operations and satisfied customers.
Key Responsibilities:
- Act as the primary point of contact for service customers, developing and maintaining long-term relationships.
- Handle incoming service requests via phone or email, creating service work orders for scheduling or dispatching technicians and estimators.
- Schedule technicians efficiently using Google calendars and scheduling boards, taking into account location, skill sets, and equipment needs.
- Order materials, coordinate use of bucket trucks, lifts, and other equipment as needed.
- Organize and deliver quotes to customers, following up as required.
- Monitor technician locations and update daily time cards.
- Ensure customer information is up-to-date (email, mailing address, AR contact, phone number).
- Schedule staff for customer estimates.
- Assist customers with AEP Rebate programs for potential cost savings.
- Process credit card payments and promptly invoice customers for completed work.
- Issue and process purchase orders for the department.
- Call in 811 dig tickets and determine permit needs, ensuring proper closure.
- General filing, both paper and electronic.
- Participate in collection efforts on past-due accounts as needed.
- Perform other duties as assigned.
Qualifications & Skills:
- Strong customer service and communication skills (verbal and written).
- Self-driven, organized, and able to manage multiple tasks in a fast-paced environment.
- Strong critical thinking and problem-solving skills; ability to distinguish between normal and emergency situations.
- Detail-oriented with big-picture thinking.
- Proficient in Microsoft Office, Google Suite, and Excel/Google Sheets.
- Data entry skills with high accuracy.
- Ability to create and maintain professional relationships with customers and co-workers.
- Excellent time management and organizational skills.
- Construction background, scheduling, or dispatching experience a plus.
- Valid driver’s license and able to lift 25 lbs.
- Ability to work inside and outside as needed.
- Able to pass a drug test.
Work Schedule:
- Monday, Wednesday-Friday: 7:30 AM – 4:30 PM or 8:00 AM – 5:00 PM
- Tuesday: 7:00 AM – 4:00 PM
- This position is fully on-site (no remote work).
Email your resume to Emily.Howell@ExpressPros.com or call 540-639-1692 for an immediate interview.
New River Valley, VA
2542
3225 North Franklin Street
Suite 10
Christiansburg, VA 24073
Apply Now Email Us