Located in Roanoke, VA
Pay: $60k-$70k
Job Full Description
Position Summary:
We are seeking an experienced and client-focused Commercial Lines Insurance Account Manager to join our team. This role is responsible for managing a portfolio of commercial insurance accounts, providing exceptional client service, and ensuring accurate and timely processing of policies, renewals, and endorsements. The ideal candidate will be detail-oriented, highly organized, and able to build strong relationships with both clients and carriers.
Key Responsibilities:
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Manage day-to-day service and administration of assigned commercial insurance accounts
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Provide exceptional client service by responding promptly to inquiries, coverage questions, and requests
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Process renewals, endorsements, certificates of insurance, cancellations, and policy changes
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Collaborate with producers and underwriters to market and negotiate insurance coverage
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Prepare proposals, presentations, and insurance summaries for clients
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Ensure compliance with company policies, procedures, and industry regulations
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Identify opportunities for cross-selling additional insurance products and services
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Maintain accurate client files and documentation in agency management system
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Resolve billing and coverage issues in a timely and professional manner
Qualifications:
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High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
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2+ years of experience in commercial insurance account management (property & casualty strongly preferred)
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Active Property & Casualty Insurance License required
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Strong knowledge of commercial insurance products, coverages, and underwriting guidelines
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Excellent communication, negotiation, and client relationship skills
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Proficiency in agency management systems and Microsoft Office Suite
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Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail
Roanoke, VA
2541
1910 Electric Road
Roanoke, VA 24018
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