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Serve as the first point of contact for customers via phone, email, and scheduling platforms
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Schedule service calls, maintenance appointments, and emergency HVAC requests efficiently
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Communicate clearly with customers regarding service availability, technician arrival times, and job updates
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Enter, update, and maintain accurate customer information, work orders, and service records in company systems
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Use Microsoft Excel to track service schedules, customer data, reports, and operational information
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Coordinate with dispatchers and HVAC technicians to ensure smooth daily operations
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Handle customer inquiries, concerns, and service issues professionally and with empathy
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Process payments, invoices, and service agreements as needed
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Follow up with customers after service completion to ensure satisfaction
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Maintain knowledge of HVAC services, maintenance plans, and warranty options to assist customers effectively
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Adhere to company policies, procedures, and customer service standards