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Answer incoming phone calls and respond to customer inquiries regarding products, pricing, and orders
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Process customer orders, quotes, and sales transactions accurately
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Provide inside sales support by identifying customer needs and recommending appropriate products or services
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Maintain and update customer records and sales information in company systems
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Coordinate with the sales team, warehouse, and other departments to ensure timely order fulfillment
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Follow up with customers regarding orders, quotes, and service inquiries
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Assist with preparing sales reports, invoices, and other documentation
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Perform general administrative tasks including filing, data entry, and email correspondence
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Maintain a professional and organized office environment
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Deliver excellent customer service and build strong relationships with clients