A270
Located in Falls Church, VA
Pay: $22.00 - $25.00
Job Full Description
Overview:
A growing provider of heavy-duty vehicle lifting and service equipment is seeking a highly organized and customer-focused individual to join their team in a hybrid Customer Service / Sales Support role. This position serves as a key point of contact between the sales team, service technicians, and customers—ensuring smooth communication, accurate order processing, and outstanding client service.
This is a great opportunity to join a stable company that supports critical fleet maintenance operations for government and commercial clients across the region.
Key Responsibilities:
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Respond promptly and professionally to customer inquiries via phone and email
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Provide product information, quotes, and order updates
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Process sales orders, track shipments, and coordinate with vendors as needed
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Support the outside sales team by preparing proposals, documentation, and sales materials
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Maintain accurate records in CRM and ERP systems
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Assist in scheduling service appointments and coordinating technician dispatch
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Resolve customer issues and follow up to ensure satisfaction
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Support administrative functions including invoicing and inventory tracking
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Contribute to a positive, solutions-oriented team environment
Qualifications:
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2+ years of experience in customer service, sales support, or inside sales
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Strong communication and interpersonal skills
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Excellent organizational skills and attention to detail
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Proficiency in Microsoft Office (Outlook, Excel, Word); experience with ERP/CRM systems a plus
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Ability to multitask, prioritize, and remain calm under pressure
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Experience in an equipment, manufacturing, or technical service environment preferred
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Familiarity with government or fleet service customers is a plus
What’s Offered:
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Competitive compensation
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Full benefits package
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Stable, growing company with long-term customer relationships
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Collaborative team environment
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Opportunities for career development and advancement
Tysons, VA
3246
7531 Leesburg Pike
Suite 202
Falls Church, VA 22043
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