Located in Renton, WA
Pay: $23.39
Job Full Description
Position Summary
This position's primary role is to process mailed in customer check payments. This is a CSR I l level position and will also handle customer correspondence and customers. Must have a strong knowledge of company policies/guidelines as directed by management; and must be flexible and willing to adjust to other duties of the CSC based on business needs.
Essential Duties and Responsibilities
- Receives and processes customer mailed in check payment utilizing the back office system.
- Performs daily close out procedures including deposit preparation.
- Completes required reporting, recording individual completed daily work statistics.
- Performs payment research when required.
- Performs accurate cash, check, and credit card payment processing.
- Documents customer interactions and actions in the database.
- Researches and resolves customer issues.
- Receives and processes account update requests from customers.
- Performs as a call center CSR when required to handle call surges or to schedule requirements.
- Makes outbound calls when requested.
- Performs notice quality review activities when assigned.
- Performs image review when required.
- Performs data entry.
- Helps other departments with their tasks when mailed in check processing volume is low.
- Maintains an above average attendance record. Performs other tasks as assigned.
Qualifications/Requirements
- High school diploma or GED Certificate is required.
- Must successfully pass criminal background check
- Must have worked for a minimum of 90 days on the project and received satisfactory attendance and performance ratings; and have an ongoing knowledge of company policies/guidelines.
- Prior customer service, retail, or call center experience preferred.
- Outstanding verbal communication skills (phone etiquette).
- Detail oriented, ability to multi-task, and highly organized.
- Strong data entry and computer skills. Ability to work independently.
Bellevue, WA
3447
3055 112th Avenue Northeast
Suite 225
Bellevue, WA 98004
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