O554
Located in Vancouver, WA
Pay: $25/hr
Job Full Description
A luxury baby-products company is seeking an experienced Escalations Lead to join their team. This is a contract opportunity (6-12 months with opportunity to extend).
$25/hr
Monday - Friday, full-time, day shift
Key Responsibilities:
- Confidently take ownership of complex cases
- De-escalate challenging situations
- Guide both customers and team members toward effective resolutions
- Phone-based customer service
- Serve as a secondary resource for the team, providing guidance on tricky situations and being available for questions when needed
Experience Required:
- Strong experience in handling escalations
- 2+ years of call center / phone based customer service experience
- Comfortability with dual-monitor system, multi-line phones, and basic computer functionality
Skills Required:
- Proactive, solution-driven
- Skilled in clear communication
Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits*:
- Referral bonuses - $25 per employee referred after 80 hours worked.
- Medical plan
- Dental plan
- Vision/eyewear plan
- Prescription drug reimbursement
- Short-term disability
- Direct deposit
- Sick Pay
- 401(k) retirement savings plan
- Life insurance
*For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx
Apply online or at our office:
Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You’ll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!
Check out our job board for all of our current job openings!
Vancouver, WA
1935
2612 Northeast 114th Avenue
Vancouver, WA 98684
Apply Now Email Us