Sales Operations Support Coordinator

Location: Yakima, WA

Express Employment has partnered with a well-established organization in the technology, supply chain, and business services industry to find a detail-oriented Sales Support Coordinator. This role is ideal for a customer-focused professional who enjoys working in a fast-paced environment, supporting sales teams, managing order fulfillment processes, and ensuring an exceptional customer experience.

If you have strong organizational skills, enjoy problem-solving, and thrive in a collaborative setting, we'd love to hear from you.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries related to orders, pricing, delivery, and service issues.
• Provide administrative and operational support to the sales team throughout the sales process.
• Manage customer orders from entry through fulfillment, ensuring accuracy and timely processing.
• Collaborate with customers, sales representatives, suppliers, and internal departments to resolve order-related issues.
• Support efforts to achieve and exceed sales goals by maintaining strong customer relationships and proactive communication.
• Develop and maintain knowledge of products and services through ongoing training.
• Assist with contract-related activities, including renewals, quotes, and customer requirement clarification.
• Demonstrate active listening and consultative communication skills to identify customer needs and provide solutions.
• Review, proof, and process data with a strong focus on accuracy and attention to detail.
• Manage multiple priorities, projects, customer accounts, and interruptions effectively.
• Analyze data and apply critical thinking to support business decisions and customer needs.
• Assist with managed services contract placement and coordination.
• Work closely with operations and leadership teams to address escalated customer concerns.
• Create and submit purchase orders to suppliers.
• Coordinate with distribution partners to ensure on-time product delivery.
• Perform additional duties and special projects as assigned.

Qualifications

Education & Experience

• Bachelor's degree in business (preferred), Communications, Supply Chain, or a related field.
• Relevant experience may be considered in place of a degree.
• Experience in customer service, sales support, order management, inside sales, operations, or administrative support is highly desirable.
• Invoicing and payment processing experience required 
• Shipping/receiving experience preferred 

Required Skills

• Excellent time management and deadline management abilities.
• Strong organizational and multitasking skills.
• Effective problem-solving and decision-making capabilities.
• Self-motivated with the ability to work independently.
• Strong interpersonal and customer service skills.
• Demonstrated proficiency with:
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Teams
• Ability to work collaboratively across multiple departments and with external customers.

Communication Requirements

• Strong verbal and written communication skills in English.
• Ability to read and interpret business documents, procedures, and professional correspondence.
• Comfortable communicating with customers, vendors, coworkers, and leadership teams.
• Additional language skills are a plus but not required.

What We're Looking For

The ideal candidate is:

• Customer-focused and service-minded
• Detail-oriented and highly organized
• Adaptable in a fast-paced environment
• Comfortable managing multiple priorities simultaneously
• Proactive and solution-oriented
• Skilled at building positive working relationships with customers and team members

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