Located in Stevens Point, WI
Pay: $19.50
Job Full Description
Professional Customer Service Representative
Starting Pay: $19.50/hour
Schedule: Monday–Friday, 9:00 AM – 6:00 PM (Overtime as needed)
Status: Full-time | Onsite
Benefits: Low-premium medical coverage, employee recognition programs
Position Overview:
Join our customer support team and work directly with clinical professionals around the world to help create custom wheelchairs for their clients. As a Customer Service Representative, you'll be the first point of contact, assisting with product inquiries, order processing, and basic troubleshooting—all while maintaining a high level of professionalism and accuracy.
Key Responsibilities:
- Respond to customer inquiries via phone and email regarding product orders, specifications, and delivery updates
- Provide product quotes and assist with order entry for highly configurable mobility devices
- Troubleshoot basic setup and usage issues
- Document all interactions using internal systems
- Collaborate with internal teams including sales and production to ensure smooth order fulfillment
- Manage high-volume call queues while meeting performance metrics (e.g., handle time, resolution rate)
- Maintain up-to-date knowledge of all product lines
Requirements & Skills:
- 2+ years of customer service or call center experience, ideally with custom or complex products
- Strong multitasking and communication skills
- Comfort navigating multiple software systems and dual monitors
- High attention to detail and critical thinking
- Patience, professionalism, and the ability to adapt to evolving needs
- Basic computer proficiency (Microsoft Word, Excel, etc.)
- Ability to interpret parts diagrams a plus
- Bilingual skills are a plus
Work Environment & Physical Requirements:
- Primarily sedentary work with frequent use of computer and phone
- Occasional lifting up to 10 lbs
- Manual dexterity required for typing and office equipment
Ready to join a team that makes a meaningful impact in people’s lives? Apply today for immediate consideration!
Stevens Point, WI
2763
1001 Brilowski Road
Suite 5
Stevens Point, WI 54482
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