Intake Specialist – Energy Assistance Program
Wausau, WI
Monday – Friday | 8:00am – 6:00pm
Express Employment Professionals is hiring an Intake Specialist for a mission-driven organization serving families in Wausau. This role supports households facing energy-related emergencies and helps connect them to resources that promote long-term stability and self-sufficiency.
If you are compassionate, organized, and enjoy working directly with people, this could be a meaningful opportunity to make a difference in your community.
Position Overview
The Intake Specialist works directly with individuals and families to determine eligibility for energy assistance programs. You will process applications, provide account support, and ensure clients receive accurate and timely service.
Responsibilities
• Process energy assistance applications in person and over the phone
• Determine eligibility based on program guidelines
• Manage and support client accounts
• Address questions and resolve concerns in a timely and professional manner
• Maintain accurate documentation and data entry
• Understand internal policies and procedures to ensure compliance
• Build positive relationships with clients and community partners
Qualifications
• Passion for serving limited and low-income households
• Strong customer service and communication skills
• Solid math and computer skills
• Comfortable working with detailed documentation and data entry
• Professional, organized, and able to manage multiple client interactions
Why Work With Express
Weekly pay
Medical, dental, vision, short-term disability, and life insurance
401(k) savings plan
Holiday and vacation pay
Scholarship programs
Free online training
Express Employment Professionals has been helping individuals find long-term, meaningful careers in the Wausau and surrounding areas since 2013. We partner with more than 70 local companies across administrative, professional, skilled trades, and light industrial industries.
Apply today:
Email your resume to jobs.westonwi@expresspros.com
Call 715-241-6721
View all openings at expresspros.com/WestonWI
Express Employment Professionals
1134 E. Grand Ave
Rothschild, WI 54474
715-241-6721