Customer Support Specialist is responsible for gathering, reviewing, and disseminating information to the Production Team and Senior Management, this includes making sure projects are fully documented and communicated to the Production Team, providing them with Plans, Selections, and updated Scheduling.
Customer Support Specialist Performance Objectives:
• Review Builder Portals and create work orders based on plans and selections.
• Monitor Builder Portals to ensure production schedules are kept current for assigned builders
• Communicates with customers on scheduling and any needed changes
• Serves as liaison to the construction field management regarding scheduling
• Serves advocate for the customer, gathering and disseminating information
• Confirms job-readiness with customers
• Serves as back up to other Customer Support Specialist when they are out of work
• Maintains builder relationship by responding to all inquiries and documenting any action.
• Responds to builder/field inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders understanding of information and answer.
• Records all builder communication by documenting and tracking all inquiries.
• Frequently communicates with customers, managers, field employees on status of projects. Must be able to exchange accurate information in these situations.
• Other functions as assigned
Background Profile for a Scheduling and Construction Support Specialist:
• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Strong computer skills (MS Suite)
• Knowledge of Sage Preferred but not required
• Demonstrate informative and professional assistance when working with customers, vendors, and team members.
• Act independently and originate new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Work under stress with commitment to deadlines.
Interested in applying to this opportunity?
Contact Deb Patterson, our Professional Recruiter, at deb.patterson@expresspros.com and please add "Customer Support Specialist "
to the subject line of your email. #SRGCNC