Customer Connections

Phone Skills for Outstanding Service

From the front office to the C-suite, anyone who answers the phone for your company is, in many ways, a customer service representative. Unfortunately, too many businesses miss this important opportunity to create a positive first impression.

Even though 80% of companies say they deliver “superior” service ...
only 8% of people actually agree these same companies deliver “superior” service.

Introducing Customer Connections

This resource, developed by Express Employment Professionals, consists of a training video featuring best practices for answering the phone and a follow-along guide that includes discussion questions to help drive conversations about proper phone etiquette expectations for your business.