Located in Fordyce, AR
Pay: $18 - $20
Job Full Description
Customer Service Representative
Location: Fordyce, AR
Pay: Starting at $18.00/hr DOE
Schedule: Full-Time | Monday–Friday | 8:00 AM – 4:30 PM
A local manufacturing company in Fordyce, AR is seeking an experienced Customer Service Representative to manage customer accounts, process orders, and provide exceptional customer service. The ideal candidate will be organized, detail-oriented, and comfortable handling customer inquiries, resolving issues, and maintaining strong customer relationships in a fast-paced environment.
Responsibilities
Answer incoming phone calls, emails, and Microsoft Teams messages professionally and promptly.
Process customer orders, enter information accurately, and maintain customer records in the company's ERP system.
Build and maintain positive relationships with customers, sales representatives, and field service employees.
Respond to customer requests and follow through to ensure issues are fully resolved.
Communicate order updates, shipping delays, pricing changes, and other important information to customers.
Investigate and resolve billing concerns, including shipment tracking, pricing discrepancies, and credit memos.
Assist with special pricing quotes, returns, and orders placed on credit hold.
Work closely with other departments to resolve customer concerns and ensure timely deliveries.
Prepare, review, and maintain accurate customer reports and documentation.
Identify opportunities to improve customer service, order accuracy, and overall customer satisfaction.
Provide additional support for customer accounts requiring special attention.
Qualifications
High school diploma or GED required; associate degree in Business or a related field preferred.
Minimum 2 years of customer service experience, preferably in manufacturing, installation, maintenance, or repair.
Customer relationship management experience required.
Experience with ERP systems, order entry, quoting, and returns preferred.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
Strong written and verbal communication skills with professional phone etiquette.
Excellent organizational skills, attention to detail, and problem-solving abilities.
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
Strong interpersonal skills with a customer-focused, positive attitude.
Ability to work independently and as part of a team.
Apply through Express Employment Professionals!
Contact our Pine Bluff office to learn more or schedule an interview.
Pine Bluff, AR
3319
2600 Olive Street
Pine Bluff, AR 71601-7857
Apply Now Email Us