C319
Located in Texarkana, TX
Pay: $15/hour
Job Full Description
Position: Branch Operations Representative (Teller)
Location: Texarkana, TX
Hours: M-F with a rotating schedule of 8-5 & 9-6: Rotating Saturdays (approximately 6 per year)
Pay: $15/ hour
Benefits: Full Medical, dental and vision. PTO/Vacation time after 1 year, All major holidays off including birthday
POSITION PURPOSE: Provide members and potential members with assistance concerning products and services by one or more of our many servicing options. Cross sell various products and services offered and help educate the members to serve their financial needs.
ESSENTIAL JOB FUNCTIONS AND DUTIES
- Promote “SCOPE” to our employees, management, and members.
- Ability to multitask and work between all member points of access in a timely manner.
- Maintain appearance and cleanliness of working location.
- Responsible for processing all member transactions with minimal to no errors which may include but are not limited to, electronic funds management payments, savings bond redemptions, loan funding, transfer of funds for loan payments, deposits, credit card payments, and mortgage payments.
- Responsible for end-of-day balancing.
- Research any teller errors and immediately notify a Branch Operations Manager.
- Ability to complete Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs).
- Answer phone and direct calls in a professional and timely manner.
- Ability to learn and assist members with all services.
- Ability to make sound judgement decisions with little to no supervision.
- Assist members with various questions and information concerning their accounts and enrolled services.
- Ability to provide positive resolution and options to member issues.
- Ability to use Docusign.
- Exemplify and uphold all policies and procedures.
- Ability to perform check image printing and history research, including tax file copies.
- Assist members with services offered thru access to multiple websites and applications.
- Quote loan payoff to members, dealers, or insurance agents after receiving authorization from the member.
- Assist members with payroll deduction, auto transfers and issue resolution.
- Ability to utilize hardware and software.
- Follow all procedures to keep member information confidential.
- Ensure all safety procedures are followed.
- Maintain a favorable working relationship with businesses and other credit unions while consistently representing us in a professional and ethical manner.
- May be required to travel between and/or work in various offices as needed.
- Complete required annual training and adhere to all Credit Union policies and procedures, including but not limited to BSA, MIP, OFAC, Privacy and Electronic Use.
- Perform other related duties as required and assigned.
KNOWLEDGE AND SKILLS
- Ability to apply logic to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret instructions and can deal with multiple variables.
- Basic knowledge and use of Microsoft Office Suite and other office equipment.
- Strong computer skills.
- Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
- Displays a professional appearance, demeanor, and dress.
- Excellent oral and written communication skills.
- Solid interpersonal skills.
- Effective time management and project management abilities.
- Ability to function and form decisions with minimum supervision.
EDUCATION AND EXPERIENCE
- High School Diploma, or GED, required.
- Minimum of one (1) year customer service experience or cash handling experience required.
- Knowledge of loan process and procedures preferred.
Texarkana, AR
1125
4323 Jefferson Avenue
Texarkana, AR 71854
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