BK021
Located in Anaheim, CA
Pay: $22 - $26
Job Full Description
Customer Service Coordinator
Pay Range: $22 - $26 / Hour
Schedule: 8:00 am – 4:30 pm M-F
Location: Anaheim
Duties and Responsibilities:
- Respond to all customer calls and email inquiries, providing customers with general product/service information, order fulfillment, preparing quotes, new account set ups, and shipment tracking information
- Function as the first point of customer contact for general inquiries regarding products, machine requests, marketing materials, complaints and technical service/support calls
- Ensure delivery of excellent customer service for the best interest of the customer, applying sound ethics and a service-minded orientation through fast and accurate processing, clear communication, and coordination with other departments to resolve inquiries
- Demonstrate teamwork and collaboration within all levels of management and staff by working closely with sales, marketing, accounting, manufacturing and quality departments
- Interface with shipping to ensure correct and timely delivery to customers, arranging for deliveries and processing product returns
- Interact regularly with field sales team to provide order/shipment status, account contract status, inventory reports/reconciliation, and leads
- Support field sales and coordinate logistics for marketing activities such as tradeshows, conferences, promotional materials, mailings, etc.
- Identify and assist in implementing process improvement initiatives
Requirements, Experience & Education:
High school graduate or GED and Minimum three years related experience in customer service, logistics coordination of heavy equipment, timely deliveries consisting of many moving parts, by appointment only.
- Minimum three years related experience in working with Export Administration Regulations, export procedures and documentation, coordinating with overseas distributors, sales representative, freight forwarders and customs brokers, understanding INCOTERMS 2020.
- Excellent communication skills; must be fluent in speaking, reading and writing English. Spanish preferred.
- Ability to write routine reports and correspondence.
- Ability to apply common sense understanding to developing, implementing and maintaining instructions furnished in written, oral, or diagram form.
- Ability to problem-solve, often cross-functionally and with various departments and levels of employees.
- Proficient in computer application skills, e.g., Microsoft Office, Word, Excel, Access, Outlook
- Self motivated and organized
- Ability to time-manage and work on multiple priority projects.
- Great phone skills, pleasant voice and attitude. People person, extremely customer conscious
Apply Now!
• Send your resume to Jobs.AnaheimCANorth@expresspros.com
• Call or Text my direct line @ (714) 399-0951
• Create an account @: https://www.expresspros.com/nanaheimca/job-openings.aspx and submit to North Anaheim, CA location
Eligible associates can receive the following benefits:
• 401(k) Retirement Savings Plan
• Scholarship Program
• Training
Express Employment Professionals can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support. Our Staff is eager to serve as your contact for this position, as well as many others in our area. Take the first step toward your success. Apply with Express today!
Anaheim (North), CA
3413
3810 East La Palma Avenue
Anaheim, CA 92807
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