21004
Located in Chino, CA
Pay: $20 to $23
Job Full Description
General Purpose:
Interact with customers to provide and process information in response to inquiries and request about product and services. Deep understanding of the sales process to help build client relations and meet/exceed monthly goals.
Main Job Tasks & Responsibilities:
? Build and maintain company customer relationships
? Effective and efficient handling of customers by either telephone or electronically
? Answer inbound calls
? Increase sales for existing customers by promoting additional products/services
? Make 20 outbound calls daily to customers; promote products (up sale), follow-up on samples sent, obtain blanket orders, resolve concerns and/or problems, etc.
? Meet or exceed monthly goals for existing assigned customer base
? Obtain and evaluate all relevant information to handle inquires and resolve complaints. Respond to the customer promptly.
? Process forms, applications and request for customers
? Quote and negotiate prices, enter sales orders and proof invoices
? Assist with billing and invoicing matters as needed
? Track stock levels and inventory to ensure customers’ orders are handled effectively
? Manage customers’ accounts and maintain customers’ contact information
? Keep records of customer interactions and transactions (Goldmine/Sage)
? Accurately record details of inquiries, comments, complaints and any actions taken in Goldmine
? Schedule future calls and follow-ups through Goldmine, minimum of 20 per day
? Complete BOM’s (Bill of Material’s) and add fabrication lines to system
? Track all customers pending orders in Excel tracker to ensure products are ordered from factory and shipped according to customer’s schedules
? Send, track and follow-up on customer sample requests
? Provide regular two-way communication between the client and team; to provide strong team representation and set proper client expectations
? Understanding of company capabilities and service; and effectively communicates all offerings to the client
? Assist Sales, Marketing and Operations with specified needs as needed
? Maintain customers’ files (including invoices)
? Report to the Client Relations Supervisor/Manager based on direction provided by the Sales Manager
? Attend meetings to discuss sales figures, goals and obstacles
? Perform additional duties as required and/or requested
Work Environment:
? Position involves sitting for extended periods of time while working at a computer. Bending to file.
Chino-Upland, CA
2179
12345 Mountain Avenue
Suite Z
Chino, CA 91710
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