C001
Located in Lafayette, CA
Job Full Description
Our client is seeking a detail-oriented Customer Service Associate to assist with high volume document processing, data entry, and customer service support. This role includes verifying documents, processing daily remittances and cash reconciliations, and providing telephone support to our sales team. The ideal candidate will be adaptable, organized, and capable of supporting various teams with administrative tasks as needed.
Key Responsibilities:
- Enter and manage data in company databases with accuracy and efficiency
- Learn and operate new software applications quickly and effectively
- Perform basic database functions such as queries and updates
- Verify information by comparing it to original sources and recalculating totals when necessary
- Transcribe and distribute voicemails to appropriate team members or departments
- Proofread and verify documents to ensure compliance with company standards
- Operate office equipment, including scanners and copiers, for document archiving and storage
- Handle incoming and outgoing mail processing
- Process daily deposits and accounting transactions accurately
- Collate and verify monthly vendor payments
- Provide timely and professional customer service via live chat, phone calls, and voicemail
- Review and distribute estimates, repair orders, and repair requests within hourly deadlines
- Manage contract transfers, cancellations, and updates daily
Qualifications and Requirements:
- Availability to work weekdays from 8:30 AM to 5:00 PM, with the potential for overtime as required
- Proficiency in keyboarding, 10-key entry, web browsers, and email software
- Experience with Mac systems and Google Workspace is preferred, but not required
- Strong attention to detail with the ability to excel in team-focused workflows
- Understanding of workflow management and documentation best practices
- Excellent time management skills to handle multiple priorities effectively
- Strong verbal and written communication skills
- Ability to pass a background screening
Visit us in person:
Express Employment Professionals – San Ramon
3150 Crow Canyon Place, Suite 150, San Ramon, CA 94583
Email your resume: SanRamonCA@expresspros.com
About Express Employment Professionals:
Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, we’re ready to help you take the next step in your career.
We are dedicated to connecting great people with great companies. Our team understands that job searching can be challenging, and that’s why we provide personalized support, resume assistance, and interview preparation—all at no cost to job seekers.
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications.
San Ramon, CA
3351
3150 Crow Canyon Place
Suite 150
San Ramon, CA 94583
Apply Now Email Us