A032
Located in El Sobrante, CA
Job Full Description
Job Title: Paratransit Dispatcher
Location: El Sobrante, CA
Job Type: Full-Time | Shift: 3 am- 12 pm
Start Date: ASAP
Job Summary:
Our client is urgently seeking an organized and detail-oriented Paratransit Dispatcher to join their team. The ideal candidate will play a critical role in managing day-to-day transportation operations, ensuring riders are picked up and dropped off safely and on time. They will coordinate trips, monitor vehicle locations, and serve as the communication hub between drivers, passengers, and scheduling staff.
Key Responsibilities:
-
Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations.
-
Processes trip reassignments, route openings, insertions, extensions, etc. and issue resolutions.
- Schedule alternative rides for passengers to resolve service issues
-
Maintain regular communication with drivers to track progress and resolve issues
-
Provides excellent customer service to our clients, passengers and drivers
-
Manage changes, delays, or emergencies calmly and efficiently.
Requirements:
-
1+ year of experience in a dispatcher or scheduling experience (Paratransit or transit industry preferred)
-
Strong communication and multitasking skills.
-
Incumbent must be able to move about the office and between floors; utilize standard office equipment and access filing system/cabinets.
-
Bilingual (Spanish/English) a plus but not required.
Visit us in person:
Express Employment Professionals – San Ramon
3150 Crow Canyon Place, Suite 150, San Ramon, CA 94583
Email your resume: SanRamonCA@expresspros.com
San Ramon, CA
3351
3150 Crow Canyon Place
Suite 150
San Ramon, CA 94583
Apply Now Email Us