CS02
Located in Jacksonville, FL
Pay: $17.00
Job Full Description
SUMMARY OF POSITION: This position is responsible for assisting with day-to-day sales activities; processing all customer orders to completion via delivery or will call; presenting products to customers, answering questions regarding products, pricing, ship dates; assisting with shipping and receiving; order selecting; lifting and moving tile, stone, and other supplies; working on a forklift and other warehouse equipment; and acting as a relationship ambassador to contractors, installers, architects, builders and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures. This position requires standing for long periods of time; bending, crouching, pushing, and pulling; and lifting 50-75 pounds. This position also requires working in extreme weather conditions (hot and cold) and working outside for extended periods of time. ESSENTIAL FUNCTIONS: • Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process. • Maintain professional appearance and attitude at all times. • Answer phones and greet clients as they enter the customer service area. • Process customer orders efficiently and accurately. • Ensure that all orders are updated with the proper status code(s). • Maintain the open order/quote reports, follow up on backorders. • Call customers to communicate on order status and ETA’s. • Liaison with outside sales reps. and managers. • Solve customer problems with a sense of urgency and accuracy. • Communicate effectively with customers and co-workers. • Schedule delivery and reminder calls to customers. • Complete projects or assignments as delegated by the supervisor. • Back up to other positions within the department when needed. • Maintain an organized, clean, and efficient work area and work environment. • Scan all paperwork into Imaging (PO’s, receivers, POD’s). • Follow quality service standards and comply with procedures, rules, and regulations. • Process, package and ship orders accurately and in a timely manner. • Organize stock and maintain inventory and supply, rotating inventory as necessary. • Accurately examine incoming and outgoing shipments to vendors, customers, etc. • Restocking shelves by forklift, ladders, or by hand. • Assist with inventory control as needed. • Have an energetic, outgoing and friendly manner • Abide by all company safety and hygiene regulations.
Be willing to learn new tasks and responsibilities and must be able to adapt to change. • Take initiative and work well with minimal supervision. • Ability to solve customer problems with shipments and orders. • Process paperwork necessary for transferring inventory to maintain proper inventory documentation. • Being comfortable with a computer required. REQUIRED COMPETENCIES OF THE JOB: • Highly detail-oriented with a passion for perfection; self-motivated; exceptionally organized thrives in a team environment that is fast-paced with multiple projects. • Ability to develop and maintain strong working relationships with internal and external parties. • Knowledge and experience in construction industry and design material required. • Attention to details and accuracy. • Adherence to all company policies and procedures. • Prudence of time management & organizational efficiency. • Ability to operate and work independently with minimal supervision. • Good written and verbal skills required. • Team oriented including participation in departmental meetings. • Must be able to remain calm in stressful situations and have a positive attitude ENVIRONMENTAL CONDITIONS: • Working in extreme weather conditions (hot and cole). • Working outside for certain period of time. QUALIFICATIONS: • Must be 18 years of age. • Forklift certification. • High school diploma or equivalent • Distribution environment experience preferred. • Excellent organizational skills with attention to detail. • Positive attitude and strong work ethic. • Good interpersonal skills in dealing with employees. • Must be able to work overtime as necessary. • Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers. • Strong problem-solving skills. • Self-driven with a high level of energy and enthusiasm. • Excellent relationship selling/customer focused sales abilities. • Solution oriented with exceptional follow through. • Good basic math skills, (including ability to take accurate measurements) • Proficient with Windows based computer applications. Ability to perform well in a detail oriented, fast paced environment. • Must be able to pass a mandatory pre-employment drug test, physical and background check.
EXPECTED HOURS OF WORK:
• 7:30 AM – 4:30 PM with one-hour lunch break. Overtime maybe necessary as required. TRAVEL: • No travel required
Jacksonville (Southeast), FL
3435
9143 Philips Highway
Suite 150
Jacksonville, FL 32256
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