Operations Support Coordinator

Duties & Responsibilities

Project & Shipping Support

• Review data files to determine daily shipping requirements for market research projects.
• Prepare, package, and ship materials to physicians and healthcare professionals in a timely and accurate manner.
• Receive and process incoming project materials, including completed surveys, charts, and feedback forms.
• Scan documents to ensure quality and accuracy before uploading them to designated systems and platforms.
• Verify all received materials are complete, properly documented, and accurately filed.

Workflow & Project Coordination

• Support process improvements to increase efficiency and reduce project turnaround times.
• Communicate shipment status updates to the outreach team.
• Collaborate effectively with team members to ensure project goals, timelines, and expectations are clearly understood.
• Monitor project progress and adjust priorities as needed to meet deadlines.
• Ensure all assigned tasks are completed accurately and within established timeframes.

Team & Professional Development

• Maintain a positive, professional, and team-oriented work environment.
• Encourage collaboration, communication, and knowledge sharing among team members.
• Identify and communicate potential challenges or barriers that could impact project success.

Qualifications & Skills

Required Skills

• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Excellent written and verbal communication skills in English.
• Strong customer service and interpersonal skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Self-motivated with the ability to work independently and as part of a team.
• Proactive problem-solving skills and the ability to identify and communicate potential issues.

Preferred Qualifications

• Previous administrative or office support experience.
• Experience in market research, healthcare, or a related industry is preferred but not required.

Schedule

• • Monday through Friday
  • Temporary position only while someone is on leave
  • 8:00 AM – 5:00 PM
  • In-office position at the local office