HH43
Located in Coralville, IA
Pay: $15.00/hr
Job Full Description
Our client in Coralville is looking for a Sales Associate!
General Duties:
- Daily implementation of company Mission, vision, and strategy in compliance with the Principles and Values.
- Self-motivated to solve problems finding the best possible solutions.
- Receive, respond, and manage initial requests for services from customers/users through a variety of means in a professional and timely manner.
- Assist in administration and billing contracted parties that perform work for Slumberland.
- Maintain parts ordering process, vendor contacts, and relationships.
- Perform customer contact duties including customer survey mailing/recording/administration, franchise call monitoring, disbursement of information, etc.
- Process web orders; communicate to store and customer via e-mail and phone on order completion or issues.
- Enter IS Service Desk calls that are routed to the IS Service Desk line.
- Ability to prioritize task and have high level functioning under pressure.
- Performs all other duties as assigned.
- Manage incoming chat sessions for entire organization via chatting personally with the customer or facilitating to a store employee.
- Empowered to make shopping easy by utilizing effective communication techniques to engage, build rapport, inform, and entertain to drive sales.
- Achieve performance objectives set by the leadership team and push personal results towards higher profitability.
- Become a subject matter expert on the products and services offered, by completing all trainings, staying current on marketing events, practicing selling strategies, and attending meetings.
- Keeping mentally engaged in the customers' journey towards purchasing.
Requirements:
- Passionate about customer experience with the ability to cultivate loyalty and satisfaction through exceptional customer service and support.
- Be a subject matter expert on the financial transaction processing, such as: Financing, Refunds, Applying payments to orders, etc.
- Develop objectives towards resolution to handle difficult customer situations.
- Real-time decision-making skills to balance customer expectations and company interests.
Hours:
- 9:30 am – 7 pm on weekdays (will have 2 days off each week)
- 9 am – 6 pm on Saturday
- 10:45 am – 5 pm on Sunday
Pay:
- $15.00/hr
- Commission pay structure with a guaranteed minimum - with draw. Average fulltime income of $45,000 Excellent compensation potential- top performers can and do earn six-figures annually.
Express Employment Perks:
- 401K
- Medical, Dental & Vision
- Various exclusive savings (hotel, flights, electronics, tickets, etc.)
If you are interested in this position, please call 319-363-3345 or apply online at www.expresspros.com.
Cedar Rapids, IA
2967
120 3rd Avenue Southwest
Suite 1
Cedar Rapids, IA 52404
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