Located in West Des Moines, IA
Pay: $18-$21
Job Full Description
We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our healthcare team. This individual will be the first point of contact for patients and visitors and is responsible for delivering excellent customer service, managing front desk operations, and ensuring the smooth flow of administrative processes within the clinic or practice.
Key Responsibilities:
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Greet patients and visitors warmly and professionally
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Answer phone calls, respond to inquiries, and direct calls to appropriate personnel
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Schedule and confirm patient appointments using electronic medical records (EMR) systems
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Register new patients and update existing patient information accurately
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Collect co-pays and other payments, and issue receipts
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Verify insurance coverage and obtain pre-authorizations as needed
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Maintain and organize patient files, records, and documentation
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Coordinate communication between patients and clinical staff
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Handle incoming and outgoing mail, faxes, and emails
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Maintain cleanliness and organization of the front desk and waiting area
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Ensure HIPAA compliance and patient confidentiality at all times
Requirements:
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High school diploma or equivalent required
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Previous experience in a medical office or healthcare setting preferred
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Proficient in using EMR systems (e.g., Epic, eClinicalWorks, or similar)
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Strong interpersonal and communication skills
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Exceptional attention to detail and ability to multitask in a fast-paced environment
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Knowledge of basic medical terminology is a plus
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Bilingual skills are a bonus but not required
Des Moines (West), IA
2496
1801 Grand Ave
West Des Moines, IA 50265
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