Located in Sparks Glencoe, MD
Pay: $20-$25
Job Full Description
Job Title: Technical Support Chemist
Location: Sparks, MD
Schedule: Full-Time, In-Person
Hours:
- Monday – Friday, $20-$25/hr.
Position Summary:
The Technical Support Chemist will serve as the subject matter expert on all Chemical products (kits and reagents), addressing technical inquiries, troubleshooting product-use issues, and delivering clear and effective support solutions to customers.
Key Responsibilities:
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Serve as the point of contact for customers who use Taylor chemicals.
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Answer telephone calls and emails from customers who have questions, concerns, or feedback.
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Assist other departments (Sales, Marketing, Customer Service, etc.) with technical matters.
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Log all incoming and outgoing calls and emails within the daily call log and manage follow-ups accordingly.
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Prepare chemical batches and standard solutions using analytical methods.
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Maintain an accurate and complete laboratory notebook for benchwork.
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Ensure a safe and compliant working environment during all laboratory experiments.
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Recognize and investigate unusual test results related to product performance by reproducing conditions through lab recreation experiments.
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Use internal support documentation and identify opportunities for updates or new resource materials as needed.
Qualifications:
- MUST HAVE OWN TRANSPORTATION
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2+ years of experience in a chemistry laboratory environment.
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Ability to communicate clearly and effectively in both written and verbal communication.
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Positive and cheerful disposition, patience in dealing with “beginners”, positive attitude, and a willingness to help
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Working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.)
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Demonstrate good laboratory technique
- Dependable and punctual with a positive attitude
Preferred:
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BS degree in Chemistry, biology, or related field.
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2+ years of work experience in a technical environment
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Familiarity with the swimming pool and hot tub industry
Timonium, MD
3279
1615 York Road
Suite 303
Timonium, MD 21093
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