Located in Sparks Glencoe, MD
Pay: $24.00
Job Full Description
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Job Title
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Customer Service Representative
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Pay Rate
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$24.00 per hour
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Start Date
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ASAP
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Schedule
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Monday – Friday, 8:00 AM – 5:30 PM
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Work Location
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Hybrid (remote during training; one day in-office per week thereafter)
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Training Period
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Approximately 3 weeks (new hire training)
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Interview Process
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2 rounds required
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Interview Process
- 1st Round: Virtual interview via Microsoft Teams with the hiring manager
- 2nd Round: In-person interview with the team
Position Overview
We are seeking a motivated and professional Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing timely and accurate support while ensuring a high standard of service. This position is ideal for a candidate who thrives in a fast-paced environment and is comfortable managing customer interactions across multiple channels.
Key Responsibilities
- Respond to inbound customer inquiries via phone, email, and other communication channels in a professional and timely manner
- Provide accurate information regarding products, services, orders, and account details
- Process customer orders, returns, and service requests accurately in the system
- Troubleshoot and resolve customer concerns, escalating complex issues to the appropriate team as needed
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with internal departments to ensure customer needs are met efficiently
- Follow company policies, procedures, and quality standards in all customer interactions
- Support team goals and contribute to a positive, collaborative work environment
Qualifications
- Prior customer service experience preferred; experience in a professional or office environment is a plus
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively in a high-volume environment
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams)
- Comfortable navigating CRM or order management systems (training will be provided)
- Detail-oriented with strong problem-solving skills
- Positive attitude and a team-first mindset
- Must be available to work on-site one day per week following completion of training
Timonium, MD
3279
1615 York Road
Suite 303
Timonium, MD 21093
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