Located in Towson, MD
Pay: $17
Job Full Description
Express Employment Professionals - Timonium is looking for a RELIABLE, CUSTOMER FOCUSED Concierge professional to provide excellent service to the tenants of one of Towson's premier condominium communities. If you enjoy working with people and are looking for a part time weekend position, this could be the opportunity for you. Call Express now - 410-616-9678!
Job Title: Front Desk Concierge
Location: Towson, MD
Employment Type: Part Time/Shift-based
Job Summary
The Front Desk Concierge is the first point of contact for residents, guests, and vendors in a premier high-rise apartment community in Towson. This role is responsible for delivering exceptional customer service, maintaining building security, and ensuring smooth daily operations at the front desk.
Key Responsibilities
- Greet residents, guests, and visitors in a professional and friendly manner
- Manage front desk operations, including answering phones and responding to inquiries
- Monitor building access and security systems; ensure only authorized individuals enter the premises
- Receive and log packages, deliveries, and mail; notify residents accordingly
- Coordinate with building management, maintenance staff, and security personnel
- Handle resident requests, complaints, and service issues promptly and courteously
- Maintain accurate records, logs, and incident reports
- Assist with amenities
- Enforce building policies and procedures
- Provide local recommendations and general assistance to residents and guests
Qualifications
- High school diploma or equivalent required
- Previous experience in customer service, hospitality, or concierge roles preferred
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask and remain calm under pressure
- Basic computer skills (email, scheduling systems, package management software)
- Availability to work flexible hours, including evenings, weekends, and holidays
Skills & Competencies
- Excellent customer service and problem-solving abilities
- Attention to detail and strong organizational skills
- Reliability and punctuality
- Discretion and ability to handle confidential information
- Team-oriented mindset
Working Conditions
- Stationed at a front desk for extended periods
- May require standing, light lifting (packages), and interacting with high foot traffic
- Fast-paced environment with frequent interruptions
Timonium, MD
3279
1615 York Road
Suite 303
Timonium, MD 21093
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