Located in Cockeysville, MD
Pay: $$16.00
Job Full Description
Remote Customer Service Representative (Call Center)
Temp-to-Hire | Paid In-Person Training, Then Fully Remote
POSITION DETAILS
Pay Rate: $16.00/hour, paid at 100% during training
Job Type: Temp-to-hire, full-time (approximately 40 hours/week)
Training: 4–6 weeks of MANDATORY in-person, on-site training in the Baltimore, MD area (no remote option)
Work Location: Fully remote (work from home) after successful completion of training
Schedule: 7.5–8 hour shifts between 8:00 AM and 8:00 PM ET, Monday–Friday; some weekend hours possible
Start: Upcoming training classes (approx. 30 per class)
Staffed By: Express Employment Professionals – Timonium, MD, on behalf of our client
IMPORTANT REQUIREMENTS – PLEASE READ BEFORE APPLYING
To be considered, you must be able to commit to ALL of the following:
• Background and drug testing: You must pass a criminal background check, credit check and drug screening. Offers are contingent on clear results.
• Mandatory in-person training: Attendance at the full 4–6 week in-person training is required. Training is held on-site, Monday–Friday, and you must be available for every session. You will not be able to start remotely.
• Fully remote afterward: After you successfully complete training, you will work fully remote from home.
• Assessment: You must pass the client’s aptitude assessment and interview.
JOB SUMMARY
Express Employment Professionals – Timonium is hiring Remote Customer Service Representatives on behalf of our client, a growing call center that handles customer inquiries for a variety of businesses. You will begin with paid, in-person training and hands-on practice with experienced staff, then transition to a fully remote role where you will answer customer calls and deliver accurate, professional service. This is a temp-to-hire opportunity, and top performers can be considered for a permanent position with our client after meeting the hours requirement.
KEY RESPONSIBILITIES
• Handle inbound and outbound calls and respond to customer questions with accuracy, patience, and professionalism
• Follow call scripts, procedures, and compliance guidelines on every interaction
• Accurately document each interaction in the client’s systems
• Meet attendance, quality, and productivity standards, including schedule adherence
• Resolve issues on the first call whenever possible and escalate complex concerns appropriately
• Protect the confidentiality of customer and company information
• Participate in coaching, quality monitoring, and ongoing training
• Care for company-provided equipment and return it when the assignment ends
REQUIRED QUALIFICATIONS
• Customer service experience (call center experience is helpful but not required)
• High school diploma or equivalent
• Must pass criminal background check, credit check, and drug screening
• Must attend and complete 4–6 weeks of mandatory in-person training, then work remotely
• Ability to pass an aptitude assessment covering math, writing, logic, and basic technical skills
• Strong verbal and written communication skills
• Comfortable with computers, typing, and navigating multiple systems at once
• Reliable, high-speed home internet (at least 25 Mbps download and 20 Mbps upload, verified by a speed test) and a quiet, private workspace
• Dependable attendance and punctuality
PREFERRED QUALIFICATIONS
• Prior call center, collections, or customer support experience
• Bilingual (Spanish/English) – helpful, though not paid at a higher rate
• Experience with CRM or ticketing software
WHAT THIS ROLE OFFERS
• Paid training, at 100% of your hourly rate
• Company-provided computer equipment for working from home (including monitor, keyboard, mouse, headset, and webcam)
• Work from home after training, with no commute
• Full-time hours and a stable schedule
• Temp-to-hire path toward a permanent position
WORK ENVIRONMENT
Training takes place in a professional office environment. After training, you will work from a quiet, dedicated space at home and use only the equipment provided. Personal equipment, VPNs, and mobile devices are not permitted for work, and timekeeping is restricted to the client’s network.
HOW TO APPLY
Interested candidates should apply through Express Employment Professionals – Timonium, MD. Please include your availability for the full in-person training and your relevant customer service experience. We will review your qualifications and coordinate next steps. All inquiries are confidential.
Timonium, MD
3488
1615 York Road
Suite 303
Timonium, MD 21093
Apply Now Email Us