D810
Located in Minnetonka, MN
Pay: Up to $28
Job Full Description
Member Engagement Specialist
Minnetonka, MN
Temp-to-Hire
$20+ Based on Experience
Monday – Friday with occasional Saturday's
The Member Engagement Specialist (MES):
- Assists members in opening new accounts, interviewing, underwriting and closing of loan requests, explaining the benefits of the credit union’s products and services, and performing teller transactions.
- The MES provides excellent service, conducts follow up calls to members in a timely manner, completes tasks as efficiently as possible, is skilled in cross selling products and services and is knowledgeable of loan policies and procedures, financial institution regulations and all credit union services.
Essential Functions:
- Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member service.
- Accurately process member transaction and service requests. This includes but is not limited to deposits, withdrawals, transfers, payments to and from the member’s account, and opening new or maintaining existing accounts.
- Assist and educate members with selecting the products and services that best meet their needs and recommend other complementary services to provide member satisfaction, increase product penetration, and promote the credit union.
- Provide timely responses for account inquiries, member questions and member research requests.
- Maintain accuracy in balancing and integrity in all actions related to member accounts.
- Conduct follow-up and outbound calls to members/potential members in a professional and timely manner.
Qualifications:
- High School degree required, Associates or Bachelor’s degree preferred.
- 2+ years prior credit union/banking experience preferred.
- Prior customer/member service skills, including ability to cross-sell services and products.
- Excellent verbal and written communication skills.
- Computer skills and proficiency in MS Office Suite required.
- Ability to stand for extended periods of time.
WAYS TO APPLY: (choose one)
- In person: Express Employment Professionals, 33 10th Avenue South, #130, Hopkins, MN 55343 between 9AM and 3PM, Monday thru Friday
- Email resume: hopkinsmn@expresspros.com
- Via our website: expresspros.com/hopkinsmn. You must submit your application to the Hopkins, MN office.
- Via our job app, #ExpressJobs
- By telephone: (952) 933-1116
Hopkins (Minneapolis/St. Paul), MN
2445
33 10th Avenue South
Suites 130
Hopkins, MN 55343
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