A981
Located in Saint Paul, MN
Pay: $23/hr
Job Full Description
Loan Servicing Specialist - $23/hr
Position Overview:
We are seeking an experienced Loan Servicing Specialist for a temporary 3-month role to support our servicing team. The ideal candidate will bring strong knowledge of loan servicing processes, excellent customer service skills, and the ability to communicate fluently in both English and Spanish. This individual will be responsible for handling a wide range of loan servicing activities, ensuring compliance with policies and regulations, and delivering high-quality support to our borrowers.
Key Responsibilities:
- Manage day-to-day loan servicing functions, including payment processing, account maintenance, escrow management, and payoff requests.
- Respond to borrower inquiries (phone, email, written correspondence) in both English and Spanish with professionalism and accuracy.
- Research and resolve account discrepancies, delinquencies, and service issues in compliance with company policies and regulatory requirements.
- Provide clear explanations of loan terms, payment schedules, and servicing processes to borrowers.
- Prepare, review, and maintain accurate loan records and documentation.
- Collaborate with internal departments to escalate and resolve complex issues.
- Ensure all borrower interactions meet compliance standards and customer service expectations.
Qualifications:
- 3+ years of experience in loan servicing, loan operations, or related financial services role.
- Strong working knowledge of loan servicing regulations, procedures, and documentation.
- Bilingual fluency in Spanish and English (verbal and written) required.
- Excellent communication and problem-solving skills.
- Proficient in loan servicing software systems and Microsoft Office Suite.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
Assignment Details:
- Duration: Temporary, 3 months (possible extension depending on business needs).
#EXSTPOS
Saint Paul, MN
2976
1696 Suburban Avenue
Saint Paul, MN 55106
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