Located in Saint Paul, MN
Pay: $22-24/hr
Job Full Description
Job Title: Customer Service Order Manager
1st Shift
Pay: $22-24/hr DOE
Job Purpose: Order Managers are responsible for the delivery of all customer orders on time ensuring we are exhibiting Simple, Easy, and Fast throughout the process. Orders Managers drive approvals and manage all orders within their assigned territory. It is the role of the Order Manager to provide exceptional customer service to garner trust and respect from our customers.
Responsibilities:
Business Partner Relationship Management to deliver exceptional service.
- Excellent written and verbal communication.
- Manage all incoming orders to assure the order process is Simple, Easy, Fast for our customers.
- Set clear expectations with customers regarding products and timelines.
- Function as a SME to our customers.
Managing orders throughout the entire delivery process while providing the WOW effect.
- Driving orders through production with approvals in a timely manner.
- Completing high value checklists on all orders over $750.00.
- Communicating with Solution Specialists when necessary to complete order accuracy.
- Resolving customer issues as they are identified.
- Entering and auditing drop ship information for orders when necessary.
Answering incoming calls promptly and professionally to ensure our customers receive the WOW effect level of service.
- Documenting calls from customers in order tracker.
- Assisting in resolving the customer’s issue and/or getting the customer to the appropriate MM.
- Handling all calls professionally
Other duties to support the business.
Perform other duties as time allows.
Knowledge, Skills and Abilities (KSA’s): The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform the essential functions of the job.
- Excellent communication skills.
- Takes the initiative to solve problems.
- Working knowledge of Microsoft Office suite.
- Accuracy and attention to detail.
- Ability to multitask and meet deadlines.
- Minimum of 1-2 years of order entry and/or customer service experience.
Saint Paul, MN
2976
1696 Suburban Avenue
Saint Paul, MN 55106
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