Express Express Employment is hiring a CDL Driver!
Job Title: Health insurance Customer Services Representative
Position Type: Full-Time
Compensation: $17-$22/hr
#EXP500
Position Summary:
Overview
We are seeking a motivated and customer-focused individual to join our team as a Client Services Representative. In this role, you’ll provide outstanding service to clients in person, over the phone, and at external events. You will help clients understand their insurance options, resolve issues, and support our independent agents and internal staff.
Duties
- Meet with clients and prospects to assess needs and recommend solutions
- Support clients throughout the year by phone, email, and mail
- Resolve claims and service issues by coordinating with insurance carriers
- Maintain accurate client records and tracking systems (Excel, CRM)
- Process applications and related paperwork efficiently
- Assemble and distribute marketing materials and seminar packets
- Follow up with clients to ensure satisfaction and retention
- Provide support and resources to independent agents
- Assist with office technology and seminar/event setup
- Attend occasional networking/community events after hours
- Work additional hours during the Open Enrollment Period (Oct–Dec)
- Perform other tasks as assigned
Requirements
- Minimum 2 years of experience in customer service, medical office, or billing
- Strong communication, problem-solving, and multitasking skills
- Proficiency in Microsoft Office and basic computer troubleshooting
- Excellent organizational skills and attention to detail
- Ability to work independently and make decisions under pressure
- Must obtain a Health and Certified Exchange Producer license within 2–3 months of hire (training provided)
- Life Insurance license is highly desirable
- Valid Montana driver’s license and proof of auto insurance required
Join us in making a difference in the lives of our clients by providing exceptional healthcare support!