Express Employment is searching for an Customer Service Representative to join our client's team in Missoula, MT.
Job Title: Customer Service Representative
Position Type: Full-Time/Part-Time
Compensation: $17
#EXP250
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will be responsible for managing customer inquiries, resolving issues, and ensuring a positive experience with our services. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries and concerns.
- Provide outstanding customer support by addressing questions and resolving issues promptly.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Maintain accurate records of customer interactions through data entry in our systems.
- Analyze customer feedback and report trends to improve service delivery.
- Utilize phone etiquette to create a friendly and professional atmosphere during all interactions.
- Collaborate with team members to enhance client services and ensure customer satisfaction.
- Support sales initiatives by promoting products and services during customer interactions.
Skills
- Strong outbound calling experience is preferred.
- Excellent customer support skills with a focus on client satisfaction.
- Ability to communicate clearly and effectively in English, both verbally and in writing.
- Proficient in data entry with attention to detail for accurate record keeping.
- Familiarity with sales techniques to assist in promoting products or services.
- Strong phone etiquette to maintain professionalism during calls.
- Analytical skills to assess customer needs and provide tailored solutions.
- Ability to work collaboratively within a team environment while maintaining individual responsibilities.
Join us as we strive to provide exceptional service to our customers, ensuring their needs are met with professionalism and care.