ZU20
Located in Cleveland, OH
Pay: $16 an hour
Job Full Description
Administrative / Shipping Specialist – 2nd Shift
(Full-Time | Temp-to-Hire)
Location: Brooklyn Heights, OH
Schedule: Monday–Friday | 3:00 PM – 11:30 PM
Training: 1st Shift Training Provided
Pay: $16.50 per hour
Type: Full-Time | Temp-to-Hire
About the Opportunity
A respected company in the Brooklyn Heights area is seeking a dependable and detail-oriented Customer Service Representative to join their growing team. This position plays a key role in providing exceptional customer service, managing sensitive documentation, and coordinating logistics with professionalism and care.
If you’re highly organized, thrive in a fast-paced environment, and have strong communication skills, this is a great opportunity to build a long-term administrative career.
Key Responsibilities
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Answer incoming calls promptly (within two rings) and identify caller needs.
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Communicate clearly and professionally with customers, representatives, airlines, and vendors.
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Inform customers of available services and accurately determine pricing.
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Negotiate pricing with vendors and ensure accurate documentation of all transactions.
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Prepare, proofread, and process legal and administrative documents.
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Maintain detailed and accurate case notes in company software.
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Read, address, and distribute emails and faxes promptly.
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Book airline flights for human remains and coordinate logistics.
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Track the status of certified death certificates and communicate updates.
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Make follow-up customer service calls to ensure satisfaction and resolution.
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Maintain professional communication across all shifts and departments.
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Ensure filing, cleaning, and general office organization is maintained.
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Verify that all remains (human and pet) are properly identified, tagged, and released per procedure.
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Greet and assist local visitors and families with compassion and professionalism.
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Assist with cremation intake and help pet families during the bereavement process.
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Support business growth through excellent service and teamwork.
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If assigned as a lead, coordinate shift assignments and manage team schedules.
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Perform other duties as assigned while maintaining a team-oriented attitude.
Qualifications & Abilities
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High School Diploma or GED required.
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2–3 years of customer service experience (call center, administrative, or office environment preferred).
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Strong attendance and reliability record.
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Excellent phone etiquette and professional demeanor.
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Ability to multi-task and make quick, confident decisions.
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Capable of handling stressful or sensitive situations with tact and empathy.
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Strong computer literacy and accurate data entry skills.
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Excellent listening, problem-solving, and teamwork abilities.
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Able to handle employee or customer conflicts constructively.
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Must be able to lift up to 30 lbs and climb two flights of stairs.
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Willingness to work overtime as needed.
Why You’ll Love This Role
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Consistent Monday–Friday schedule with 2nd shift hours.
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Full-time, stable opportunity with potential for long-term hire.
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Meaningful work that supports families and community members.
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Supportive, professional team environment.
How to Apply
Call our office: (216) 459-2800
Send your resume to: ParmaOH@expresspros.com
Apply online: expresspros.com/parmaoh
Parma (Cleveland Metro), OH
3152
5348 Broadview Road
Parma, OH 44134
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