Located in Lancaster, PA
Pay: $18 - $26 DOE
Job Full Description
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to support daily parking operations, account management, and customer inquiries. This role provides front-line support to individual parkers, corporate clients, and third-party enforcement accounts while ensuring a professional and positive customer experience.
The ideal candidate has at least two years of customer service experience and thrives in a fast-paced, team-oriented environment requiring strong communication, accuracy, and problem-solving skills.
Key Responsibilities
- Assist individual parkers with inquiries, payments, and account management.
- Provide support to corporate customers, including account setup, billing, and issue resolution.
- Manage third-party accounts, including enforcement and citation accounts.
- Respond promptly and professionally to customer inquiries via phone, email, mail, and in person.
- Process payments, issue receipts, and handle refunds as necessary.
- Maintain accurate records of customer interactions and transactions in company systems.
- Collaborate with team members to ensure a seamless customer experience across all service channels.
- Address and resolve customer complaints; escalate issues to the Director of Operations when necessary.
- Stay informed about parking regulations, policies, procedures, and updates.
- Provide clear and courteous communication with the public, customers, and staff across all platforms.
- Adhere to company policies and procedures and seek clarification when exceptions arise.
Core Competencies
- Communication – Respect & Responsiveness
- Customer Service Focus – Positive, Solutions-Oriented Attitude
- Ethical Conduct – Honesty & Integrity
- Problem Solving & Initiative
- Productivity – Delivering Accurate and Timely Results
Qualifications
- High school diploma or equivalent required; additional education or certification in customer service is a plus.
- Minimum of 2 years of proven experience in a customer service role (call center, administrative support, front desk, client services, or related field preferred).
- Excellent verbal and written communication skills.
- Bi- or multi-lingual skills preferred.
- High level of computer literacy, including proficiency in Outlook, Microsoft Office, and business application software; ability to learn new systems quickly.
- Ability to work in a fast-paced environment with frequent interruptions.
- Strong problem-solving abilities and attention to detail with a high degree of accuracy.
- Ability to manage multiple tasks and prioritize effectively.
- Positive attitude with a commitment to delivering outstanding customer service.
- Ability to work effectively in a collaborative team environment.
#1706-1
Lancaster, PA
1706
1380 Harrisburg Pike
Suite A
Lancaster, PA 17601
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