Located in Mountville, PA
Pay: Up to 65,000/year
Job Full Description
Store Manager (Retail / Customer Service / Operations Leadership)
Locations in Lancaster, York and Harrisburg
Overview
We are seeking a results-driven Store Manager with strong retail leadership, customer service, and operations management experience to lead daily store performance and team development. This role is ideal for a motivated leader who thrives in a fast-paced environment and is passionate about driving sales, improving customer retention, and managing store operations efficiently.
Key Responsibilities
- Lead, coach, and develop a team through hiring, onboarding, training, and performance management
- Maintain appropriate staffing levels, employee scheduling, and payroll accuracy
- Drive sales performance, account retention, inventory accuracy, and overall store profitability
- Partner with the District Manager on employee performance evaluations and development planning
- Lead daily team communication, set clear expectations, and recognize employee achievements
- Ensure compliance with company policies, safety standards, and all applicable regulations (including FDCPA)
- Oversee all aspects of store operations, including cleanliness, merchandising, inventory control, equipment, and returned merchandise refurbishment
- Manage company vehicles, deliveries, and employee safety practices
- Analyze budgets and income statements to identify opportunities for operational efficiency and improvement
- Utilize strong problem-solving and decision-making skills to maintain a well-run, profitable store
- Support cross-functional business needs and complete additional responsibilities as assigned
Qualifications & Requirements
- High School Diploma or GED required
- 3+ years of retail, customer service, or account management experience (collections experience preferred)
- 3+ years of team leadership or supervisory experience managing 3–5 employees preferred
- Strong leadership, communication, and organizational skills
- Results-driven mindset with openness to coaching, feedback, and continuous improvement
- Ability to understand and explain account retention processes
- Basic computer proficiency and strong data entry / record-keeping skills
- Valid driver’s license with an insurable driving record; willingness to travel for customer visits
- Ability to lift up to 25 lbs independently and assist with heavier items using proper equipment or team support
- English proficiency required for communication and documentation
Schedule & Work Expectations
- Salaried position, typically 45–50 hours per week
- Standard 5-day workweek
- Store hours: Monday–Friday 10am–7pm, Saturday 10am–6pm; closed Sundays
- Flexibility required to meet business needs and performance goals
Core Values
- We Serve Others – We create meaningful experiences for employees, customers, and partners
- We Do What It Takes – We embrace continuous improvement and creative problem-solving
- We Own It – We take responsibility, learn from results, and continuously strive to improve
#1706-1
Lancaster, PA
1706
1380 Harrisburg Pike
Suite A
Lancaster, PA 17601
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