Located in Alexandria, VA
Pay: $20 per hour
Job Full Description
As a Customer Service Coordinator, you’ll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations.
Key Responsibilities
- Answer inbound calls with professionalism, urgency, and empathy
- Dispatch technicians and manage the daily service schedule
- Serve as a communication bridge between customers, field staff, and internal teams
- Update job records and maintain accurate documentation in company systems
- Follow up with customers to ensure satisfaction and gather feedback
- Support the team with general administrative and coordination tasks
What We're Looking For
✅ 2+ years in customer service, dispatching, or administrative coordination
✅ Experience in restoration, construction, or field service industries is a plus
✅ Excellent verbal and written communication skills- English and Spanish
✅ Strong organizational skills and attention to detail
✅ Comfortable working under pressure and juggling multiple priorities
✅ Proficient in Microsoft Office; ability to learn internal software systems quickly
Tysons, VA
3246
7531 Leesburg Pike
Suite 202
Falls Church, VA 22043
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