Located in Tysons Corner, VA
Pay: $$21-$23 per hour
Job Full Description
A growing residential services company is seeking a dependable and customer-focused Customer Service Representative (CSR) to serve as the primary point of contact for customers throughout the entire project lifecycle, from initial inquiry through project completion and follow-up.
The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to manage multiple priorities in a fast-paced office environment.
Responsibilities:
- Answer inbound calls, emails, and online inquiries promptly and professionally
- Serve as the first point of contact for prospective and existing customers
- Respond to customer questions regarding inspections, project status, scheduling, warranties, and billing
- Make outbound calls to follow up on leads, confirm appointments, and communicate scheduling updates
- Manage customer concerns and escalate issues when appropriate
- Schedule and confirm inspection and project appointments
- Coordinate scheduling with production teams and field personnel
- Send appointment confirmations, reminders, and customer communications
- Maintain accurate customer records and project documentation in company CRM systems
- Prepare and send contracts, work authorizations, and customer-facing documents
- Track document completion and follow up as needed
- Conduct post-project follow-up calls to ensure customer satisfaction
- Coordinate warranty inquiries and service requests
- Request online reviews and support customer retention initiatives
- Maintain organized digital and physical filing systems
- Assist with reporting, data entry, and general office administrative duties
Qualifications:
- High school diploma or GED required
- Minimum 1-2 years of customer service, administrative, or office coordination experience
- Strong verbal and written communication skills
- Professional phone presence and customer service mindset
- Excellent organizational and multitasking abilities
- Strong attention to detail and accuracy
- Ability to remain calm and solution-oriented when handling customer concerns
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
- Ability to work in a fast-paced, team-oriented environment
Preferred Qualifications:
- Experience with CRM or field service management software
- Previous experience in roofing, construction, HVAC, home services, or related industries
- Familiarity with insurance claims processes and documentation
- Bilingual English/Spanish a plus
Benefits:
- Competitive pay based on experience
- Performance-based incentive opportunities
- Medical, dental, and vision insurance
- 401(k) with company contributions
- Paid time off
- Comprehensive onboarding and training
- Career growth and advancement opportunities
Schedule: Monday-Friday; occasional Saturday availability may be required during peak business periods.
Tysons, VA
3246
7531 Leesburg Pike
Suite 202
Falls Church, VA 22043
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