OLOS1
Located in Fairmont, WV
Pay: $19/hr
Job Full Description
Customer Service / Front Desk – Part Time, Flexible Schedule
Location: Fairmont, WV | Pay: $19/hour | Schedule: 20 hours/week – flexible, Monday–Friday
We are seeking a Customer Service and Front Desk Representative to provide exceptional service and administrative support for our student services team. This is a part-time position with a flexible schedule, perfect for individuals who enjoy working with people, problem-solving, and creating a welcoming environment.
Position Overview
The Customer Service/Front Desk Representative will be the first point of contact for students, answering phone calls, resolving inquiries, and directing requests to the appropriate departments. You will also assist with outreach efforts and support other departments with documentation and form completion.
Key Responsibilities:
- Answer incoming calls and provide counseling or resolution for approximately 80% of student questions and concerns
- Escalate the remaining 20% of inquiries to the correct departments
- Assist with student outreach programs and initiatives
- Complete and process documentation and forms for other departments
- Maintain a positive, professional, and approachable presence at the front desk
- Use Microsoft Word, Excel, and Outlook; experience with CROM, Slate, or Navigate is a plus
Qualifications:
- Minimum of an Associate’s Degree or High School Diploma with 5+ years of customer service experience; Bachelor’s Degree preferred
- Strong customer service and communication skills
- Outgoing, adaptable, and professional demeanor
- Self-starter who is confident in finding solutions even when the answer isn’t immediately available
- Experience in front desk operations, administrative support, or student services preferred
- Proficient in Microsoft Office Suite and comfortable using multi-line phone systems
Schedule & Compensation:
- $19/hour
- Part-time: 20 hours/week
- Flexible schedule available, Monday–Friday, 8:00 AM–5:00 PM
Compensation and Benefits:
- Competitive hourly pay: $16 to $26/hour, depending on experience
- Paid training and opportunities for career advancement
- Supportive team environment and stable, full-time work
- Long-term employment opportunity with room to grow
Apply Today!
For immediate consideration, call us at (304) 381-4466.
About Express Employment Professionals – Morgantown, WV
Since 2014, Express Employment Professionals of Morgantown has been dedicated to connecting talented individuals with great local companies. Our mission is to help people succeed, and we’re passionate about making a lasting difference in careers and lives.
Benefits of Working with Express:
- Weekly pay every Friday
- No fees for job seekers
- Health insurance options are available
- Paid holidays and vacation
- Attendance and referral bonuses
Express Employment Professionals is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to providing an inclusive environment for all employees and applicants.
Morgantown, WV
2817
1000 Coombs Farm Drive
Suite 106
Morgantown, WV 26508
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