TBS02
Located in La Crosse, WI
Pay: $17-$20/hr based on experience
Job Full Description
Express has paired with a local company and is looking for a Customer Service Associate! This is a full-time, 40 hours per week position. In this role your main focus will be to act as a gatekeeper for a high volume of incoming calls, schedule sales appointments, and assist customers visiting our showrooms. Additionally, you will use your outgoing personality and growing product knowledge to provide an outstanding home improvement experience for our customers.
The ideal candidate will be a mature and hard-working professional who prizes customer service above all else. This person must be friendly and comfortable interacting with people!
Hours: Monday-Friday from 8am to 5pm and Saturday 8am to 4pm
Saturday shifts will be on a rotational schedule with at least one Saturday required per month.
Wage: $17-$20/hr based on experience
Job Duties:
- Directing calls and taking messages, processing leads, setting appointments, and maintaining the schedules of our salespeople.
- Assisting customers in the showroom and giving them a thorough overview of what we have to offer and how our process works.
- Processing customer folders and entering a high volume of information into our database.
- Keeping detailed notes of customer communications for future knowledge and reference.
- Maintaining showroom cleanliness to ensure a welcoming environment.
- Communicating with all coworkers and customers in a timely and respectful manner.
Qualifications:
- HS Diploma or equivalent required.
- 1 year of customer service experience required.
- Familiarity with Microsoft Word and Excel.
- Previous experience/knowledge of the home improvement industry or products is a plus but not required.
- High attention to detail and ability to follow instructions thoroughly.
- Excellent Customer Service skills.
La Crosse, WI
1467
2240 Rose Street
La Crosse, WI 54603
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