MIKCS
Located in Caledonia, MN
Pay: Starting at $19/hr
Job Full Description
Express Employment has partnered with a nationally known manufacturing company in Caledonia and we’re looking for a Temporary Customer Service Representative to join their team this summer. Are you looking for an opportunity to hone your professional customer service skills during your summer break? Then this is the perfect opportunity! Enjoy a full time schedule, Monday through Friday with no nights or weekends. This position is only temporary and will be lasting roughly 2 months.
Wage: Starting at $19/hr
Hours: Monday-Friday 8am-4:30pm
Responsibilities include, but are not limited to:
- Answer general and technical product questions for consumers via phone and email.
- Answer questions and troubleshoot customer service issues, such as backorders and shipping issues.
- Update consumer emails regarding returns status.
- Ensure orders are shipped on a timely basis based on the request date, and tracks shipments, as necessary.
- Process new return labels and check returns status for customers; reroute packages as needed.
- Coordinate with the team in monitoring the back-order report and contact the customer as required.
- Provide detailed shipping updates to customers.
- Communicate with Warehouse personnel on expediting and prioritizing orders as needed.
- Analyze Product availability for customers and suggest product substitutions.
- Provide customers updates on status of repair orders.
Job Requirements include:
- HSD or GED required
- Excellent alpha and numeric data entry skills
- Strong verbal communication skills
- High level of professionalism and positive people-interface skills.
- Excellent organizational skills with strong attention to detail
- Solid Skills in Microsoft Office software, (Word, Excel, Power Point)
- Minimum 2 years prior customer service experience preferred.
Hit it out of the park with this great opportunity! Apply online today at www.expresspros.com
La Crosse, WI
1467
2240 Rose Street
La Crosse, WI 54603
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