NRD26
Located in Waunakee, WI
Pay: $60,000 - $63,000
Job Full Description
We are seeking a Customer Experience Engineer to join the team of our client, a reputable manufacturing company in the Madison area.
Candidates must have Engineering degree to be considered for this role.
This is a great opportunity for a recent Engineering grad, looking to get their foot in the door within manufacturing, as many Customer Experience Reps move into the Engineering Department after 12 - 18 months.
Overview:
This position will act as a senior member of the Customer Experience Team in terms of complexity of task, job knowledge or ability to effectively train/mentor other Customer Experience Team Members. This position will also be a resource for escalation to ensure customer specification and gearbox accuracy in the selection process. This position will be the main contact for a designated list of high-level key and target accounts and will be responsible for coordinating all activities to meet or exceed our customer’s expectations.
- Act as senior member of the Customer Experience Team in regards to skill level, work load, ability to handle complex tasks and/or ability to train other members of the Customer Experience Team on an ongoing basis.
- Develop relationships with key people at each designated/assigned customer.
- Assist department in processing non-designated/assigned customer orders and quotes and phone support.
- Product selection and quotation expert
- Coordinate order processing to be efficient and accurate
- Expedite and provide status updates on orders
- Inventory evaluation and recommendations to meet customer needs
- Coordinate technical support when necessary
- Routinely goes above and beyond to exceed customer expectations
- All other duties as assigned.
Qualifications:
- Education: Bachelor's degree in Engineering required.
- Experience: Five+ years of order entry, customer service, inside sales or power transmission industry knowledge preferred. Experience in technical industry preferred.
- Skills and Key Attributes: Outgoing personality, effective communicator, high level of detail, ability to prioritize work.
- Physical Requirements: Work at a desk for at least 8 hours per day. Ability to travel overnight.
Schedule: Full-time, day shift role
Pay: $60 - $63k depending on experience
Interested candidates can apply many ways:
- Call or text 608-663-1940 to speak with an Employment Specialist
- Submit online applications
- Send resumes to jobs.fitchburgwi@expresspros.com
Madison West (Fitchburg), WI
3236
2980 Cahill Main
Suite 106
Fitchburg, WI 53711
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