We are currently seeking a Scheduling Coordinator for one of our clients in Dane, WI! This position has the primary responsibility to work with customers in an efficient and courteous manner to ensure timely response to scheduling and service needs related to flooring, countertop, and cabinet delivery and installation. This role requires the ability to work effectively in a fast-paced environment and adapt to changing conditions while following directions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist Scheduling and Service Manager with project scheduling and service requests.
- Answer phone calls and emails and contact subcontractors and customers as needed regarding the status of any scheduling, claims, or service requests.
- Assist in warehouse inventory to ensure all parts are available to service/install all flooring, cabinets, countertops, and appliances.
- Communicate with installers, delivery persons, and service personnel on a daily basis to ensure their jobs are completed and customers are satisfied.
- Support scheduling with builders/homeowners and project managers for commercial and residential jobs.
- Support communication with sales staff on a daily/weekly basis regarding the status of projects or requests.
EDUCATION, EXPERIENCE & QUALIFICATIONS
- High School Diploma or equivalent.
- Previous customer service experience, preferably in construction, home building, or home furnishings industries.
- Excellent verbal and written communication skills.
- Ability to add, subtract, multiply in all units of measure using whole numbers, common fractions and decimals.
- Ability to be personable in customer interaction scenarios.
- Excellent problem solving follow up and attention to detail and accuracy skills.
- Ability to analyze technical data.
- Proficient in computer spreadsheet programs, e-mail, Word programs and learn company computer program.
BENEFITS
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
Pay: $20-$25hr
Hours: Fulltime, 40hours a week, Mon-Fri.