THRF1
Located in Madison, WI
Pay: $22 - $27/hour
Job Full Description
We are currently recruiting for multiple Customer Experience Specialists to join the team of our client, a growing ecommerce company on the West side.
These are great opportunities to join a growing and progressive company that offers relaxed work environment and values sustainability and employee growth and development!
If you want to have fun, are excited to learn, are a problem solver, want to be a part of growing something great, care about others and the planet, then this might be the job and employer for you!
Responsibilities
- Provide outstanding customer experience from introduction to order completion, ensuring all actions align with our company mission.
- Build sustainable relationships with customers by offering consultation to retain and grow sales orders.
- Take ownership of and manage customer queries in an effective, professional, and compliant way via phone, email, and chat.
- Partner with cross-functional teams to identify and resolve challenges, delivering cost-effective solutions that align with customer expectations.
- Support customer needs through effective use of POS system, order management software, and internal communication tools.
Qualifications:
- High school diploma or equivalent
- 2+ years of experience in customer-facing role
- Exceptional customer service mindset, with initiative and drive to find right solution or answer for each customer interaction
- Microsoft Office experience with emphasis on Excel
- Familiar with Adobe programs and/or quick to learn new technical skills
- Experience in art or design a plus
Schedule: Full-time, in office role. Schedule is somewhat flexible during phone hours of 7am - 6pm Mon - Fri
Pay: $22 - $27/hour BOE
Interested candidates can apply many ways:
- Call or text 608-663-1940 to speak with a Recruiter
- Submit online application
- Send resumes to jobs.fitchburgwi@expresspros.com
Madison West (Fitchburg), WI
3236
2980 Cahill Main
Suite 106
Fitchburg, WI 53711
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