14343765
Located in Texarkana, TX
Pay: $24.00-30.00
Job Full Description
Job Title: Service Manager
Location: Texarkana, TX
Salary: $50,000 - $60,000 annually
Job Type: Full-Time
Benefits: Full Benefits Package Offered
Job Description:
We are seeking an experienced and motivated Service Manager to join our team at a leading water well company. The ideal candidate will be responsible for overseeing service operations, ensuring high-quality customer service, and managing a team of technicians. This position requires a strong background in service management, excellent communication skills, and a commitment to safety and customer satisfaction.
Key Responsibilities:
- Oversee daily operations of the service department, ensuring efficient and effective service delivery.
- Manage and lead a team of service technicians, providing guidance, training, and support.
- Develop and implement service processes and procedures to enhance efficiency and customer satisfaction.
- Coordinate scheduling of service calls, ensuring timely response to customer needs.
- Monitor and maintain inventory levels of parts and equipment required for service operations.
- Ensure compliance with safety regulations and company policies.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Analyze service department performance metrics and implement strategies for improvement.
- Collaborate with other departments to ensure seamless operations and customer experience.
- Prepare and manage the service department budget, including tracking expenses and maximizing profitability.
Qualifications:
- Proven experience in service management, preferably in the water well or related industry.
- Construction, electrical, or plumbing experience required.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and implement effective solutions.
- Proficient in using service management software and other relevant tools.
- Strong problem-solving skills and customer-focused mindset.
- Valid driver’s license and a clean driving record.
Additional Information:
- Competitive salary ranging from $50,000 to $60,000 annually, based on experience.
- Full benefits package, including health insurance, retirement plan, and paid time off.
If you are a dedicated professional looking for a rewarding opportunity in a growing company, we invite you to apply for the Service Manager position.
Texarkana, AR
1125
4323 Jefferson Avenue
Texarkana, AR 71854
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