H472
Located in Texarkana, TX
Pay: $16-18/hour, DOE
Job Full Description
Position: Collections Specialist
Location: Texarkana, TX
Hours: M-F, 8:15am-5:15pm
Pay: $16.00-18.00/Hour, DOE
Benefits: Medical, Dental and Vision plans available, PTO, ALL major holidays off, including your birthday!
Responsible for all collections on delinquent accounts of the credit union. Responsible for contacting members and repossessing collateral.
ESSENTIAL JOB FUNCTIONS AND DUTIES
- Promote “SCOPE” to our employees, management, and members.Prepare delinquent loan collection letters and ensure that collections practices are in compliance with government regulations.
- Maintain detailed documentation regarding collection actions and prepare copies of collection material and collate as needed.
- Call delinquent account 30-59 days and 60-90 days.
- Call all Real Estate past due accounts.
- Prepare and input certain reports for special accounts and for filing miscellaneous forms to member files.
- Complete repo control card for repossessed vehicles.
- Assist members when they call in with questions regarding past due accounts.
- Collect and maintain all overdrawn share and share draft accounts and recommend appropriate accounts for charge-off.
- Handle bankruptcy cases in-house.
- Responsible for skiptracing members through credit bureau reports, file references and other possible leads.
- Communication with repo agencies all accounts that are to be turned over.
- File small claims on all 60 day and over delinquent accounts.
- Request and maintain the checks for service of small claims summons.
- File Allied claims and fax them to the proper entities.
- Log and file all incoming small claims documents.
- Collect credit card list and transfer available funds to the credit card. Attend seminars as needed to ensure the department is current on all procedures.
- Complete required annual training and adhere to all Credit Union policies and procedures, including but not limited to BSA, MIP, OFAC, Privacy and Electronic Use.
- Perform all other related duties as required and assigned.
KNOWLEDGE AND SKILLS
- Knowledge of the geography of various counties.
- Ability to analyze situations quickly and objectively and to determine proper courses of action to be taken.
- Ability to remain calm in tense or hostile situations.
- Ability to work without supervision and to make appropriate decisions.
- Ability to apply logic to define problems, collect data, establish facts, and draw conclusions.
- Strong computer skills
- Strong knowledge and use of Microsoft Office products
- Able to interpret instructions and can deal with multiple variables.
- Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
- Displays a professional appearance, demeanor, and dress.
- Excellent oral and written communication skills.
- Solid interpersonal skills.
- Effective time management and project management abilities.
- Ability to function and form decisions with moderate supervision.
EDUCATION AND EXPERIENCE
- High School Diploma, or GED, required.
- Minimum of one (2) year customer service experience or collections experience.
- Knowledge of loan process and procedures preferred.
Texarkana, AR
1125
4323 Jefferson Avenue
Texarkana, AR 71854
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